Privacy Policy


TripMatters (“Agency”) respects your privacy. This Privacy Policy states how the Agency collects, uses, maintains, and discloses information collected from clients, potential clients, and users of the website (“website”). This Policy applies to the website, services, and products offered by the Agency. It addresses information provided to us whether in person, by phone, mail, email, or through our website.

We try to comply with this Policy. But due to human error, technological error, oversight, intentional misconduct, or other reasons, we may not always comply. We state this Policy to inform you what we try to do. But we do not intend our Policy to be, and you agree that our Policy is not, a legally binding obligation on us. The provisions applicable to you, such as limitations of liability and damages, are binding on you.

Your Acceptance of Policy

By using this website, you accept this Policy, including that it is not an agreement, you cannot rely on this Policy being applied by us, but you are subject to the limitations on liability and damages. If you do not agree to this Policy, please do not use our website. Your continued use of the website, including after we post changes to this Policy, is your acceptance of the Policy and all changes.


Collection of Personal Identification Information

We may collect personal identification information from or about you in a variety of ways. Examples include, but are not limited to, when you visit our website, fill in a form, talk to us by phone, email us, meet in person, communicate with us in any other way, and in other activities, services, features, or resources we make available on our website.

You may be asked for your name, mailing address, billing address, email address, phone number, birth date, sex, billing and credit card information, and data on purchase choices. We, and others contracted to assist or work with us, may collect information on your use of the website. We may keep track of applications or pages you visit on our website. We collect personal identification information that you voluntarily submit to us, information that a device submits to us, and information we derive from you accessing, visiting, and navigating our website. You can decline to supply personal identification information, except that it may prevent engaging in some website activities.

Non-Personal Identification Information

We may collect non-personal identification information about you when you interact with our website. Non-personal identification information may include the type of computer you use, IP address, browser, operating system, domain name, access times, referring website address, and other information. More types of information may be collected. Systems we use may collect other kinds of information we are not specifically aware of or that we become aware of later or over time. Over time, more types of information may be collected.

Data Collection from Others

We could obtain personal information about you from others we do business with. We may merge or use that personal information with information we collected from you.

Web Browser Cookies

Our website may use “cookies,” seeking to enhance user experience. This may result in placing cookies on a user’s device, for record-keeping and sometimes to track information about them. A user may set their web browser to refuse cookies or to alert you when cookies are being sent. This choice may result in some parts of the website not functioning as well as if cookies are permitted.

How We Use Collected Information

The Agency and others contracted to assist or work with us may collect and use a user’s personal information to:

  • Improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • Personalize user experience. We may use information in the aggregate to understand how users as a group or sets or subsets use the services and resources on our website.
  • Run a promotion, contest, survey, or other website feature.
  • Send users information they agreed to receive about topics we think may interest them.
  • Send emails. We may use an email address to send user information and updates pertaining to their order or to respond to inquiries, questions, and other requests.
  • Contact you via survey to research your opinion of current or potential future services or other questions.
  • Assess popularity and usefulness of our website and services and assess how these can be more useful; customize content and advertising to customers whose behavior and/or characteristics indicate they may be interested in a particular subject area.
  • Develop statistics regarding the use of our website.

We may share data with service providers to help perform analyses for us, help us send you email or postal mail, provide customer support, or help us service, maintain, or upgrade equipment, software, and/or services.

We may provide aggregated data or statistics to potential customers for our services.

Some Circumstances in Which We May Provide Information to Others

We will disclose your personal information, without notice to you, if we believe doing so is necessary or appropriate to comply with law or legal process or comply with an order or direction or voluntarily cooperate in a request from government or law enforcement or other person or entity; or to another person or entity whom we enter into discussions with concerning acquiring, merging with, or other transactions relating to our business; or to protect or defend our rights or property; or in other circumstances. If a government authority, police authority, or other person or entity asks us for information, we may choose to share it. We do not view this willingness as inconsistent with respecting your privacy, because our general policy is to limit disclosure. But if we think there is good reason, we may share the information requested.

Disclosure to Non-Affiliated Third Parties

We may share your personal information with advertisers and other companies not affiliated with us, but who would like to send you information about their products and services. You will have the opportunity to decline the option to receive information from unaffiliated third parties (and thereby not permit this sharing of your personal information) when personal information is collected.

Aggregation and Use of Personal Information

Personal information you provide to us and others we do business with may be aggregated and analyzed to enable us/them to develop targeted marketing programs and service offerings. We may use personal information to contact you regarding programs or services or third-party programs and services we believe might interest you. If you do not want us to contact you for this purpose, you may decline to receive such offers by emailing us at: ( or mail us at: TripMatters – 13891 Newport Ave, Suite 250, Tustin CA 92780

Disclosure to Affiliated Parties

We may share your personal information with companies that are affiliated with us such as companies under common or overlapping ownership with us, for marketing and administrative purposes. A user may opt out of receiving any or all communications by contacting us at: ( or post mail us at TripMatters – 13891 Newport Ave, Suite 250, Tustin CA 92780

Uses and Some Limits of Usage

Any personal information you supply or that we obtain by you visiting our website or otherwise may be used by us, or disclosed, according to this Policy, and as indicated below, could potentially be misused in violation of this Policy, for which we shall not be responsible or liable. We do not sell, trade, rent, or lease users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for purposes outlined above. We do not knowingly let third parties with whom we share data, use your personally identifiable information other than to provide their services to us. We require them to maintain confidentiality of your information.

How We Try to Protect Your Information

We adopt data collection, storage, and processing practices and security measures trying to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, user name, password, transaction information, and data stored on our website. However, we do not undertake any obligation to maintain such arrangements with any particular service provider and do not accept responsibility for any release of your data whether due to defects or errors in their system or technology or in any interface with our system, or due to our act or omission. You are responsible to monitor the use of, charges to, and all other aspects of your credit card account(s).

Sharing Your Personal Information – Third-Party Websites

A User may find advertising or other content on our website that links to sites and services of suppliers, advertisers, sponsors, licensors, and other third parties. We do not control content or links on these sites and are not responsible for practices employed by websites linked to or from our website. These websites or services, including their content and links, may constantly change. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our website, are subject to that website’s terms and policies. We encourage you to review the terms of use and privacy policies of websites you choose to link to or visit from to inform yourself of their terms and how they collect, use and share your information. We are not responsible for terms, privacy policies, policy compliance, or any other content on other websites.

Accessing and Updating Your Information

You can access, and, in some cases, update the following information provided to us: your username and password; email address; user profile information, including sex, birth date, address, preferences, and characteristics about yourself, interests; and credit card information. The information you can view and update may change as the functionality of the website changes. If you have questions about viewing or updating information we have on file about you, please contact us at (


These Policy terms are governed by and construed according to California law, without giving effect to conflict of law principles. Headings in this policy are for convenience to make the provisions easier to find. They shall not be used to interpret this Policy. This Policy must be interpreted according to their fair meanings, and not strictly in favor of or strictly against you or us.

Policy is Not for Benefit of Others

In our relationship with you, this Policy is between you and us and not any other person or entity arising from the relation between you and us. The terms we enter into with or policies we apply to other persons or entities (even if the same as these provisions) are not for your benefit. We do not promise you that we will or can enforce our restrictions or prohibitions or any terms, against any other person or entity. YOU ASSUME THE RISK THAT OTHER PERSONS WILL VIOLATE OUR TERMS WHICH MAY OFFEND, DAMAGE AND/OR INJURE YOU.

Right to Change

We have the right to revise this Policy any time. We make changes by posting revised terms at [Your Website URL]. We encourage you to check these terms frequently to see if there are any changes. By continuing to visit or use this website after any change of terms, you agree to the changed terms. Use of our website by you is always voluntary and not required. Therefore, if you do not agree to a change, you can stop using this Website.

Questions and Comments

We welcome questions and comments. You may contact us at ( We will make a reasonable effort to address your concern and try to remedy a problem you bring to our attention. We do not assure that we will be able to do so.

Request for Information

Under California Civil Code Section 1798.83, California residents are entitled to ask us for a notice identifying categories of personal information we share with affiliates and/or third parties for marketing purposes and providing contact information for affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to us at ( or mail us at:

TripMatters – 13891 Newport Ave, Suite 250, Tustin CA 92780

Contacting Us

Please contact the Agency with any questions or comments regarding this Policy at:

TripMatters – 13891 Newport Ave, Suite 250, Tustin CA 92780

Phone: 949-386-8410

This Privacy Policy was last updated on June 12, 2024.

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